A hardware wallet is a physical device designed to securely store the private keys that grant access to your digital assets. It keeps these keys offline and protected from online threats.

Our standard hardware wallet repair service typically has a turnaround time of 5-7 business days after we receive your device. More complex issues requiring hardware wallet advanced repair may take longer.

No. We specialize in the physical repair hardware wallet services. Our process is focused on restoring the device's functionality. We do not have access to, and cannot recover, the data stored within it.

Currently, we only ship our products and offer our hardware wallet repair services to customers within the United States.

If our technicians determine that a device cannot be repaired, we will inform you immediately. We often offer a discount on a new Ziigie wallet as a courtesy.